Support Center
Contact Us
We're here to help. Our support team responds to every inquiry — typically within 24 to 48 business hours.
📧 Email Support
Email is our primary support channel. All inquiries — billing, technical, or general — are handled by email.
[email protected]⏱ Response Time
24–48 business hours.
We reply to every message.
We reply to every message.
🌍 Languages
Support available in English and Arabic.
📋 What to Include in Your Message
To ensure we can help you as quickly as possible, please include the following details in your email:
- Your Gumroad receipt/sale ID (found in your Gumroad confirmation email)
- The date and time of your purchase
- The output language and target job title you selected
- A clear description of the issue you encountered
- Any error messages displayed on screen (screenshot if possible)
🗂 Common Support Topics
💳
Payment & billing issues
📄
Document not generated / delivery issue
🖨️
PDF printing or formatting help
🌐
Language or direction issues (RTL/LTR)
🤖
AI content quality feedback
🔒
Privacy or data deletion requests
❓
General questions about the service
⚖️
Legal or compliance inquiries
💡 Before You Contact Us
Many common issues can be resolved instantly:
- Document didn't appear? — Scroll down on the main page. The preview appears below the payment section after generation.
- PDF looks cropped? — In your browser's print dialog, set margins to "Default" and disable "Headers and Footers."
- Arabic text appearing LTR? — Select Arabic as your output language before generating. The layout applies automatically.
- Want to improve your CV? — Use the "Apply All & Regenerate" button on your results screen. One improvement is included free.
- Session expired? — Sessions last 15 minutes after delivery. Always download your PDF immediately after generation.